Posted by Area 51 on March 23, 2001 at 22:38:44:
In Reply to: Re: Q-Card "Rebate" posted by greg on March 23, 2001 at 15:24:31:
Silly, all ALESIS employees are just one small part of the multi-faceted alien vampire zombie network web that rules every part of our waking lives. Consequently, they dont have alot of free time to get to the Post Office. That and they are hard at work actually building stuff, and all customer service is done by existing zombie circuit engineers.
: "I'm basically just wondering if anyone else has participated in this offer and what kind of success (or failure) you may have had, or if anybody else has similar horror stories in trying to get through to the folks at Alesis. Any conspiracy theories are also welcome."
: Yeah, my card took a long time to get here, too. I sent in the card well before Christmas, and it only came a few weeks ago. Considering it's coming for free, I don't think that's actually half bad. I actually started calling Alesis and going through basically what you did, but after leaving one voicemail I decided not to bother. But, most customer support is like that, and especially if it's about something that we're getting for free. If I had to go through their tech support again, I would probably try to use e-mail, like you did-- e-mails are probably harder to "lose" than voicemail.