Posted by Agita Luse on May 28, 2002 at 04:47:10:
Dear list memebers,
Can I ask your advice?
Ten days ago over the internet I bought the synthesizer Alesis QS6.1 from one of Alesis dealers, VICTOR LITZ MUSIC CENTER INC. in the United States.
Now I have discovered the instrument has a serious defect. While pressing one particular key on the keyboard the sound begins to vibrate with much lighter touch than pressing the other keys.
I have lodged a complaint with both the supplier and the manufacturer. However, they insist that this defect must have been caused while shipping. It seems very unlikely to me though.
I live in Bristol, U.K. As it turned out, the warranty resides in the US. So I feel totally unprotected and frustrated about the whole business with the instrument.
Do you have any suggestion how I could proceed?
Sincerely,
Agita Luse
19 Carnarvon Rd., Redland, Bristol, BS6 7DT, U.K.