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Posted by Dave Jackson on March 23, 2001 at 14:39:12:
I purchased my QS 6.1 at the end of December, when Alesis had a special offer of a free Q-Card by mail with purchase of a new synth. About 6 weeks went by and I never received anything, so I called Alesis to see what was up; after getting stranded in voice mail limbo several times, I emailed support, who eventually forwarded my request to the proper person. Her email response (using someone else's email account, curiously) on 2/27 was "you should receive your card in the next 15-20 days via UPS Ground", and she gave her extension in case I had any questions. Still haven't seen anything. I have yet to actually talk to this person -- I was able to leave one message earlier this week but now her voice mailbox is full and I'm getting no response from anybody. I'm not so freaked out about not getting the card yet -- that's how these things go -- I'm just surprised how hard it's been to get any real response. I'm basically just wondering if anyone else has participated in this offer and what kind of success (or failure) you may have had, or if anybody else has similar horror stories in trying to get through to the folks at Alesis. Any conspiracy theories are also welcome.